Refund policy

30-day returns

You have 30 days from the delivery date to request a return. To be eligible, the item must be unworn, unwashed, in its original condition and with all tags still attached, including any dust bag or box it arrived with.

How to start a return

Contact us through our contact page with your order number and the item you want to return. We will reply within 24 hours with return instructions and the address to send it to.

Please do not send anything back before contacting us. Parcels returned without instructions cannot be matched to an order and may be delayed or refused.

Return shipping

If the item is faulty, damaged or not what you ordered, we cover the return shipping. If you are returning because it does not fit or you changed your mind, the return shipping is yours to arrange and pay for. We recommend a tracked service — until the parcel reaches us it remains your responsibility.

Refunds

Once your return arrives and passes inspection, the refund is issued to your original payment method. Depending on your bank or card issuer it can take a further 5–10 business days to appear on your statement. Original shipping costs are refunded only when the return is due to a fault on our side.

Exchanges

The fastest way to get a different size or colour is to return the original for a refund and place a new order, so you are not waiting on stock. Tell us when you start the return and we will hold the size you want where we can.

Items we cannot accept back

Swimwear and underwear where the hygiene seal has been removed, and any item that has been worn, altered, washed or damaged after delivery.

Faulty items

If something arrives damaged or not as described, message us within 48 hours of delivery with photographs and we will sort it out at our cost.

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FAQ

Where does Vestrale ship to?

We ship to the United States and across Europe. At checkout you will see the delivery options and costs available for your address before you pay. If your country is not listed, write to us and we will tell you whether we can reach you.

How long will my order take to arrive?

Orders are prepared within 1–2 business days. Once dispatched, delivery takes 2–4 business days in the United States and 5–9 business days in Europe.

These are estimates, not guarantees — customs checks and peak periods can add a few days. Your tracking link is always the most accurate answer.

How much does shipping cost?

Shipping is calculated at checkout based on your address and the size of your order. You will see the exact amount before you confirm payment — nothing is added afterwards.

How do I track my order?

As soon as your parcel leaves our warehouse you receive an email with a tracking number and a link. If 48 hours have passed since that email and the tracking has not moved, contact us and we will chase the carrier for you.

Will I pay customs or import duties?

Any customs duties or import taxes are set by the destination country and are the responsibility of the recipient. They are not included in the price shown at checkout. For most orders within the United States and the European Union no additional charge applies.

How do I choose the right size?

Each product page lists the sizes available for that specific piece. Designer sizing varies a lot between houses and between categories — a 42 in one label is not a 42 in another.

If you are between sizes or unsure, send us the piece you are looking at and your usual measurements and we will tell you which size to take.

Can I return or exchange something?

Yes. You can request a return within 30 days of delivery. Items must be unworn, in their original condition and with all tags still attached.

Write to us before sending anything back so we can issue return instructions — parcels returned without them can be delayed or refused.

When do I get my refund?

Once your return arrives and passes inspection, the refund is issued to your original payment method. Depending on your bank it can take a further 5–10 business days to appear on your statement.

Can I change or cancel my order?

If your order has not been dispatched yet, we can usually change the size, the address or cancel it entirely. Contact us as quickly as possible with your order number — once a parcel is handed to the carrier we can no longer modify it.

Which payment methods do you accept, and is checkout secure?

We accept Visa, Mastercard, American Express, Discover, JCB, PayPal, Shop Pay, Apple Pay, Google Pay and Amazon Pay.

Checkout runs on Shopify's encrypted, PCI-compliant infrastructure. We never see or store your card details.

An item I want is gone. Will it come back?

Our pieces arrive in small quantities and popular sizes go quickly. Restocks happen but are not guaranteed for any specific size or colour. If something has disappeared, message us and we will tell you whether more are coming.

How do I reach a human?

Use the contact page or reply to any email we have sent you. We answer every message within 24 hours, and we would much rather hear from you before a problem grows than after.