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FAQ

Are your pieces identical to the originals?

Our pieces are 1:1 replicas, designed to closely match the original models in appearance, proportions, and visual details. “1:1” refers to this visual similarity; materials, construction, and finishes may differ. Please review each product’s photos and description to know what to expect before ordering.

How long will my order take to arrive?

Orders are prepared within 1–2 business days. After dispatch, delivery takes 2–4 business days in the United States and 5–9 business days across Europe.

These are estimates rather than guarantees. Customs checks and peak periods can add a few days, and we would rather tell you that now than after you have ordered.

What does shipping cost, and will I owe customs?

Shipping is calculated at checkout from your address and the size of your order. You see the exact amount before you confirm payment, and nothing is added afterwards.

Customs duties and import taxes are set by the destination country and are the recipient's responsibility. For most orders inside the United States and within the European Union no additional charge applies.

How do I choose the right size?

Designer sizing moves a lot between houses and between categories — a 42 in one label is not a 42 in another. Each product page lists the sizes available for that specific piece, and the size guide converts between US, UK and EU.

If you are between sizes, send us the piece you are looking at and your usual size and we will tell you which one to take.

What if I need to return something?

You can request a return within 30 days of delivery. Items need to be unworn, in original condition, with the tags still attached.

Write to us before sending anything back so we can issue return instructions — parcels sent back without them can go missing. Once your return arrives and passes inspection we refund your original payment method, and your bank can take a further 5–10 business days to show it.

Is checkout secure, and what can I pay with?

Checkout runs on Shopify's encrypted, PCI-compliant infrastructure. We never see or store your card details.

We accept Visa, Mastercard, American Express, Discover, JCB, PayPal, Shop Pay, Apple Pay, Google Pay and Amazon Pay.

How do I track my order?

As soon as your parcel leaves the warehouse you get an email with a tracking number and a link.

If 48 hours have passed since that email and the tracking has not moved, contact us and we will chase the carrier for you rather than sending you to do it.

Can I still change or cancel my order?

If your order has not been dispatched, we can usually change the size, correct the address, or cancel it outright. Send us your order number as quickly as you can.

Once a parcel is handed to the carrier we cannot modify it — at that point the route is a return.

The Edit

Men's Journal

Visit blog
Man in a white t-shirt and dark trousers outdoors in spring light, black and white

Spring 2026 Men's Fashion

The five trends redefining menswear this season — and how to wear them now.

Mar 22, 2026
Man in a wool blazer and white tee walking a city street, black and white street style

Top 10 Men's Street Style Trends - Spring 2026

The ten looks that kept reappearing outside the Spring 2026 shows.

Mar 21, 2026
Man in a tailored black double-breasted blazer, black and white studio portrait

The Definitive 2026 Style Guide for Men

What changed, what didn't, and what to buy in what order.

Mar 20, 2026

The Edit

Women's Journal

Visit blog
Woman in a black turtleneck seated by a cafe window in daylight, black and white

Spring 2026 Women's Fashion

Fluid tailoring, structured bags and the return of the flat shoe.

Mar 22, 2026
Woman in a long trench coat crossing a city street, black and white street style

Top 10 Women's Street Style Trends - Spring 2026

Ten looks from the Spring 2026 shows, and how to wear each one.

Mar 21, 2026
Woman in an oversized black coat over a silk slip dress, black and white studio portrait

The Definitive 2026 Style Guide for Women

Six pieces, three neutrals and the proportion rules that hold it together.

Mar 20, 2026

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Questions about sizing, an order or a return?

Send us a message and we reply within 24 hours.

E-mail: support@vestrale.com

Trustpilot Vestrale has a 4.8 out of 5.0 rating from 12,480 reviews.
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